Services · Industrial parts support
Find practical answers about model identification, product condition, quotations, warranties, shipping, import charges, returns and refunds. Confirm the details that matter before you place an order.
How we can help
Clarity before you order
Review the exact item, available checks and agreed supply terms, so you can make an informed purchasing decision.
Review each proposed item against your requirement before ordering.
Keep exact matches and possible alternatives clearly identified.
A similar appearance does not establish compatibility. Voltage, firmware, I/O and connector differences require review by the responsible engineer.
Reduce ordering uncertainty when a model number is incomplete.
Know what will be checked and which reports are available for your item.
Functional testing, calibration, certificates and reports are product-specific requirements. Confirm the available scope before ordering.
Understand the proposed scope and exclusions before approving work.
Repair availability is subject to assessment of the exact equipment and fault.
Review packaging, shipping options and destination requirements before dispatch.
Duties, taxes, customs clearance and destination restrictions form part of the specific order terms.
A clearer purchase starts here
A complete part reference helps reduce the risk of a mismatch. Share the details you have so any open questions about the item, condition or delivery can be identified before an order is agreed.
Transparent order process
Review the full model, quantity and proposed condition against your requirement.
Clarify revisions, compatibility questions and any required inspection or documentation.
Check the product price, freight charges, availability, quotation validity, payment terms and payee details before approving the order.
Confirm packaging, order preparation time, estimated transit time, shipping responsibilities and the documents included in the agreed supply.
Product condition
Unused product offered in the specified condition and packaging. Confirm the packaging details for the exact item, particularly older models. New products carry a 1-year warranty.
Previously installed or handled equipment. Review visible condition and any available test information for the specific unit. Used products carry a 6-month warranty.
Previously used equipment with a defined inspection, repair or refurbishment scope. Confirm what that scope includes and any applicable warranty terms for the specific offer.
Purchasing guide
Review the full model, quantity and proposed condition against your requirement.
Check the product price, freight charges, availability, quotation validity, payment terms and payee details before approving the order.
Confirm packaging, order preparation time, estimated transit time, shipping responsibilities and the documents included in the agreed supply.
Purchasing questions
Provide the complete part number, quantity, preferred condition, delivery country and postal code, and required delivery date. Include any revision, accessory or packaging requirements. If the model is unclear, send clear photos of the nameplate and unit.
The product may be out of stock or may not currently be listed for online ordering. Please contact us with the part number and quantity to confirm availability and request a quotation.
Please specify whether you need a new or used product when requesting a quotation. We will confirm the available condition and price before you order.
Check the complete part number, suffix, revision, voltage and interfaces against your equipment requirements. Potential alternatives should be clearly distinguished from exact matches. Final compatibility and any machine changes require approval by the customer or responsible engineer.
Please specify any required photos, tests or reports before ordering. Available information and inspection scope depend on the specific item, condition and supply option. Functional testing and reports are not automatically included with every product.
Used products carry a 6-month warranty. New products carry a 1-year warranty.
No. Damage or faults caused by improper use are not covered by the warranty.
Review the complete model, quantity, condition, product price, freight charges, availability or lead time, payment terms and quotation validity. Clarify any required accessories, documents and exclusions before approving the order.
Free delivery, except for remote areas. Expected delivery time is 5 to 7 days.
Quoted prices do not include customs duties, import taxes or customs clearance charges. These charges are the buyer's responsibility.
Review the quotation and invoice together, including the item, total charges, payment terms and payee details. If payment instructions are unclear or change unexpectedly, contact our team through the contact details published on this website to clarify them before proceeding.
Contact us with your order number, the product model or nameplate photos, a description of the issue and relevant photos. For transport damage, retain the packaging and photographs of its condition. The next steps will be reviewed against the agreed order terms and applicable warranty.
If you receive an incorrect, damaged or faulty product, please contact us with your order number, a description of the issue and relevant photos. Return requests are reviewed according to the reason for the return, the product condition and the agreed order terms.
Please contact us before returning any item so we can confirm the return instructions and any requirements for the product, accessories and packaging. Eligibility for other returns, including items ordered incorrectly or no longer required, should be confirmed before purchase.
Refund eligibility and the amount to be refunded depend on the outcome of the order issue or return review and the applicable order terms. Where a return is required, the product may need to be received and inspected before the refund is processed.
We will confirm the applicable refund amount, payment method and expected processing timeframe with you. The treatment of original shipping charges, return freight, customs duties and other fees will also be clarified for the specific case. The time for funds to reach your account may vary depending on the bank or payment provider.
Send your part number, quantity, preferred condition and destination to discuss a quotation. For an existing order, include your order number, a description of the issue and relevant photos so we can review the next steps.
